What does it cover
Warranty counts for two years after date of purchase. Charlize warranty covers manufacturing defects on the watch itself (Case, movement, crystal). Other parts than described above is not covered by this warranty. The following Repairs and replacements will be charged even during the warranty term:
• Failure or damage caused by improper use or carelessness (Crushing, dents, knocks, broken crystal etc.)
• Failure or damage caused by unjustifiable repair or modification.
• Failure or damage caused by water, fire or any natural disasters such as an earthquake.
• Esthetic changes that occur during normal wear and tear and aging (Scratches on the case and/or crystal etc.Any alternation such as color on the watchband and the peeling of the plating.) Battery replacement will be charged for even during the warranty term. The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the customer.
It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and also that you have gotten the correct product. If you receive an item that it does not match the product you item you ordered, please contact us within 14 days. Any complaints you have shall be done through our contact form at our contact page on Charlizewatches, or you can send an email at firstname.lastname@example.org. When sending a complaint it is important that you also give us your order number. When returning a package it is important that you pack your order properly to avoid any damage on the item. All refund or exchanges shall be done through our warranty and returns form below.